Terms of Service

1. Scope and Definitions
1.1 These General Terms and Conditions apply exclusively to the business relationship between the following parties:
Blue Energy MENA LLC
Latifa Tower 38, Sheikh Zayed Road, Trade Centre 1, Office 606, Dubai, United Arab Emirates
Certified Managing Director: James Philippeoglu
Phone: +971 58 533 7957 or +961 3 689289
Email: Sale-me@bluetti.com
(hereinafter referred to as the "Provider") and the Customer (hereinafter referred to as the "Customer"). They apply their current version at the time of the order. The deviating General Terms and Conditions of the Customer will not be recognized unless the Provider expressly agrees to their correctness in writing.
1.2 The Provider's webshop is intended exclusively for consumers within the meaning of Article 13 BGB.

2. Conclusion of the contract
2.1 The product descriptions provided by the Supplier do not constitute a binding offer, but rather an invitation to the Customer to make a binding offer.
2.2 The Customer can select products from the Provider's assortment and combine them in the so-called shopping cart by clicking on the "Add to cart" button. By clicking on the "Proceed to checkout" button, the Customer makes a binding offer to purchase the goods in the shopping cart. Before placing the order, the Customer can change and view the data at any time. However, the offer can only be made and transferred if the Customer accepts these terms and conditions of the Provider by actively clicking on them and thus including them in his offer.
2.3 The Provider will then send the Customer an automatic order confirmation via e-mail, which again lists the Customer’s order and can be printed using the “Print” function. The automatic order confirmation only documents that the Customer’s order has been received by the Provider and does not constitute acceptance of the offer. The contract is only concluded when the Provider submits the declaration of acceptance, which is sent in a separate e-mail (order confirmation). In this e-mail or in a separate e-mail, the Provider sends the Customer the text of the contract (consisting of the order, the terms and conditions and the order confirmation) in a format that can be saved and reproduced. The text of the contract is stored with data protection guarantees.
2.4 The contract is concluded in German.

3. Delivery and Product Availability
3.1 Delivery times specified by us are calculated from the time we confirm your order, provided that the purchase price has been paid in advance (excluding the purchase invoice).
3.2 If copies of the product chosen by the Customer are not available at the time of order, the Supplier will notify the Customer immediately in the order confirmation. If the product is permanently unavailable, the Supplier will refrain from issuing a declaration of acceptance. In this case, no contract will be concluded.
3.3 If the product specified by the Customer in the order is temporarily unavailable, the Supplier will also notify the Customer of this immediately in the order confirmation.

4. Retention of Ownership
4.1 The delivered goods remain the property of the Supplier until the purchase price is paid in full.

5. Prices and shipping costs
5.1 All prices indicated on the Provider's website include the applicable statutory value added tax.
5.2 The corresponding shipping costs will be provided to the Customer in the order form.
5.3 The goods will be shipped by postal service. The supplier bears the shipping risk if the customer is a consumer.
5.4 In the event of cancellation, the Customer shall be responsible for the direct costs of returning the goods.

6. Payment methods
6.1 The Customer can make payment by credit card.
6.2 The purchase price is due immediately upon conclusion of the contract. If the payment due date is determined by the calendar, the Customer shall be deemed to be in default due to missing the deadline. In this case, the Customer shall pay the default interest to the Provider at a rate of 5 percentage points above the base interest rate for that year.
6.3 The Customer's obligation to pay default interest does not prevent the Provider from claiming further damages resulting from default.

7. Warranty on material defects, warranty
7.1 The supplier shall be liable for material defects in accordance with the applicable legal provisions, in particular §§ 434 et seq. of the German Civil Code (BGB).
7.2 An additional warranty only exists for goods delivered by the Supplier if it is expressly provided in the order confirmation for the item in question.

8. Responsibility
8.1 Claims for damages from the Customer are excluded. This exclusion does not apply to claims of the Customer for damages arising from harm to life, body or health or from violation of essential contractual obligations, the fulfillment of which allows the proper execution of the contract and to which the Customer is regularly obligated (essential obligations), as well as liability for other damages resulting from intentional or grossly negligent breach of duties by the Supplier, its legal representatives or indirect agents.
8.2 In the event of a breach of fundamental obligations, the Supplier's liability is limited to the normally foreseeable damage resulting from simple negligence, unless it concerns the Customer's claims for compensation for damage resulting from injury to life, body or health.
8.3 The limitations in paragraphs 1 and 2 also apply to the benefit of the Service Provider's legal representatives and alternate agents if claims are asserted directly against them.
8.4 The limitations of liability arising from paragraphs 1 and 2 shall not apply if the Supplier fraudulently conceals the defect or assumes a guarantee for the quality of the item. The same shall apply if the Supplier and the Customer reach an agreement on the quality of the item. The provisions of the Product Liability Act remain unchanged.

9. Right of withdrawal
9.1 Consumers have a legal right to withdraw when entering into a distance sales contract, and the Supplier must inform them of this in accordance with the legal form as follows. In paragraph (2), a sample withdrawal form is provided.

Withdrawal Policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will end fourteen days after the day on which you or a third party nominated by you, other than the carrier, takes physical possession of the goods.
To exercise your right of withdrawal, you must inform us, BLUETTI ENERGYMENA DMCC, Latifa Tower 38, Sheikh Zayed Road, Trade Centre 1, Office 606, Dubai, United Arab Emirates, Tel: +971 58 533 7957 or +961 3 689289, sale-me@bluetti.com, of your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post or email). You may use the attached sample withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your message regarding your exercise of the right to withdraw before the end of the withdrawal period.
Consequences of withdrawal
If you withdraw from this Contract, we will reimburse you for all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we were informed of your decision to withdraw from this Contract. We will effect such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any charges as a result of such reimbursement.
We may withhold payment until we receive the goods back or you provide evidence of the goods being returned, whichever is the sooner.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you return the goods before the expiry of the fourteen day period. You will bear the direct cost of returning the goods.
You are only responsible for any diminution in the value of the goods as a result of handling other than what is necessary to establish the nature, characteristics and working of the goods.
9.2 The Provider shall notify the sample collection form in accordance with the legal regulations as follows:
Withdrawal form template
(If you wish to cancel the contract, please fill out this form and submit it again.)
– To BLUETTI ENERGY MENA, DMCC, Latifa Tower 38, Sheikh Zayed Road, Trade Centre 1, Office 606, Dubai, UAE, Tel: +971 58 533 7957 or +961 3 689289, Sale-me@bluetti.com:
–I/We () hereby cancel the contract concluded by me/us () for the purchase of the following goods ()/provision of the following service ()
-Ordered on ()/Received on ()
- Consumer name
- Consumer address
– Consumer signature (only for paper communication)
-date
(*) Delete as appropriate.

10. Final Provisions
Statutory provisions relating to the restriction of choice of law and the application of mandatory provisions, in particular the country in which the Customer has his habitual residence as a consumer, remain unaffected.
10.1 If the Customer is a merchant, a legal entity under public law, or a private fund under public law, the place of jurisdiction for all disputes arising from contractual relations between the Customer and the Supplier is the registered office of the Supplier.
10.2 Even if individual provisions of the Contract are legally ineffective, the remaining parts of the Contract shall remain binding. In lieu of the ineffective provisions, the statutory provisions, if any, shall apply. However, if this would constitute an unreasonable hardship for one of the parties, the entire Contract shall be void.