privacy policy
1 Introduction
This Privacy Policy informs you of the nature, scope and purposes of the collection and use of personal data when using the online store at me.bluettipower.com (hereinafter referred to as the “Online Store”) of BLUETTI ENERGYMENA DMCC (hereinafter referred to as “we” or “us”). We are the party responsible for all personal data collected in the Online Store unless this Privacy Policy provides different information.
Personal data refers to information that can be used to identify an individual, such as a name, email address or telephone number. It also includes purely technical data that can be linked to an individual.
This Privacy Policy informs you of the nature, scope and purposes of the collection and use of personal data when using the online store at me.bluettipower.com (hereinafter referred to as the “Online Store”) of BLUETTI ENERGYMENA DMCC (hereinafter referred to as “we” or “us”). We are the party responsible for all personal data collected in the Online Store unless this Privacy Policy provides different information.
Personal data refers to information that can be used to identify an individual, such as a name, email address or telephone number. It also includes purely technical data that can be linked to an individual.
2. Contact details of the moderator
Blue Energy MENA LLC
Sheikh Zayed Road, Trade Centre 1, Office 606, Dubai, United Arab Emirates
Mobile: +971 58 533 7957 or +961 3 689289
Email: Sale-me@bluetti.com
Blue Energy MENA LLC
Sheikh Zayed Road, Trade Centre 1, Office 606, Dubai, United Arab Emirates
Mobile: +971 58 533 7957 or +961 3 689289
Email: Sale-me@bluetti.com
3. Overview of processing activities
The following processing activities involving personal data are carried out in this online store:
1. Server log files
2. Contact
3. Use of cookies
4. Preparing and executing the order
The following processing activities involving personal data are carried out in this online store:
1. Server log files
2. Contact
3. Use of cookies
4. Preparing and executing the order
3.1 Automatic Collection of Access Data/Server Log Files
We automatically collect a range of technical data, which includes personal data, with each access to our online store. This data includes:
User's IP address
Name of the online store or file that was accessed
Date and time of arrival
Data transfer volume
Message about successful recovery
Browser type and version
User's operating system
User device, including MAC address
Referrer URL (previously visited page)
This data is not combined with other personal data you actively provide within the online store. We collect server log files for the purpose of administering the online store and being able to detect and defend against unauthorized access.
We automatically collect a range of technical data, which includes personal data, with each access to our online store. This data includes:
User's IP address
Name of the online store or file that was accessed
Date and time of arrival
Data transfer volume
Message about successful recovery
Browser type and version
User's operating system
User device, including MAC address
Referrer URL (previously visited page)
This data is not combined with other personal data you actively provide within the online store. We collect server log files for the purpose of administering the online store and being able to detect and defend against unauthorized access.
a) Legal basis
The processing of personal data in log files is based on Art. 6(1)(f) of the General Data Protection Regulation (GDPR). This legal basis allows the processing of personal data within the scope of the "legitimate interest" of the controller, provided that this interest is not outweighed by your rights or freedoms or your fundamental interests. Our legitimate interest lies in facilitating the administration and being able to detect and track hacking attempts. You can object to this data processing at any time if you have grounds based on your particular situation that are incompatible with the processing. To do this, simply send an email to Sale-me@bluetti.com.
b) What are IP addresses?
IP addresses are assigned to any device (such as a smartphone, tablet or personal computer) connected to the Internet. The specific IP address depends on the Internet connection your device is currently using. It can be the IP address assigned to you by your Internet service provider when you are connected to the Internet via your home Wi-Fi network, or it can be the IP address assigned to you by your mobile network provider, a public IP address, a private Wi-Fi network or another Internet service provider. In its most common form (IPv4), an IP address consists of four blocks of numbers. As a private user, you usually do not use a static IP address as it is only temporarily assigned to you by your service provider (so-called “dynamic IP address”). With a permanently assigned IP address (so-called “static IP address”), it is theoretically easier to uniquely assign user data. Apart from the purpose of tracking unauthorized access to our online offerings, we do not use this data on a personal basis but analyze it anonymously to determine which of our online stores is preferred, how many daily accesses occur, and similar information.
Our online store already supports the new IPv6 addresses. If you already have an IPv6 address, you should also know the following: An IPv6 address consists of eight blocks of numbers. The first four blocks are usually dynamically assigned to specific users, just like the entire IPv4 address. However, the last four blocks of an IPv6 address (known as the "interface identifier") are determined by the device you are using to browse the online store. Unless otherwise configured in your operating system, the so-called MAC address is used for this purpose. A MAC address is a unique serial number assigned to every IP-enabled device worldwide. Therefore, we do not store the last four blocks of your IPv6 address. In general, we recommend that you enable the "Privacy Extension" on your device to better anonymize the last four blocks of your IPv6 address. Most popular operating systems have a "Privacy Extension" function, although in some cases it may not be enabled by default.
c) Data retention period
Server log files containing the above data are automatically deleted after 180 days. However, we reserve the right to store server log files for a longer period if circumstances indicate an unauthorized access attempt (such as hacking or a so-called DDoS attack).
The processing of personal data in log files is based on Art. 6(1)(f) of the General Data Protection Regulation (GDPR). This legal basis allows the processing of personal data within the scope of the "legitimate interest" of the controller, provided that this interest is not outweighed by your rights or freedoms or your fundamental interests. Our legitimate interest lies in facilitating the administration and being able to detect and track hacking attempts. You can object to this data processing at any time if you have grounds based on your particular situation that are incompatible with the processing. To do this, simply send an email to Sale-me@bluetti.com.
b) What are IP addresses?
IP addresses are assigned to any device (such as a smartphone, tablet or personal computer) connected to the Internet. The specific IP address depends on the Internet connection your device is currently using. It can be the IP address assigned to you by your Internet service provider when you are connected to the Internet via your home Wi-Fi network, or it can be the IP address assigned to you by your mobile network provider, a public IP address, a private Wi-Fi network or another Internet service provider. In its most common form (IPv4), an IP address consists of four blocks of numbers. As a private user, you usually do not use a static IP address as it is only temporarily assigned to you by your service provider (so-called “dynamic IP address”). With a permanently assigned IP address (so-called “static IP address”), it is theoretically easier to uniquely assign user data. Apart from the purpose of tracking unauthorized access to our online offerings, we do not use this data on a personal basis but analyze it anonymously to determine which of our online stores is preferred, how many daily accesses occur, and similar information.
Our online store already supports the new IPv6 addresses. If you already have an IPv6 address, you should also know the following: An IPv6 address consists of eight blocks of numbers. The first four blocks are usually dynamically assigned to specific users, just like the entire IPv4 address. However, the last four blocks of an IPv6 address (known as the "interface identifier") are determined by the device you are using to browse the online store. Unless otherwise configured in your operating system, the so-called MAC address is used for this purpose. A MAC address is a unique serial number assigned to every IP-enabled device worldwide. Therefore, we do not store the last four blocks of your IPv6 address. In general, we recommend that you enable the "Privacy Extension" on your device to better anonymize the last four blocks of your IPv6 address. Most popular operating systems have a "Privacy Extension" function, although in some cases it may not be enabled by default.
c) Data retention period
Server log files containing the above data are automatically deleted after 180 days. However, we reserve the right to store server log files for a longer period if circumstances indicate an unauthorized access attempt (such as hacking or a so-called DDoS attack).
3.2 Data collection when you contact us
When you contact us by email or phone, we will store the data you provide (your email address, name and optionally your phone number) in order to resolve your inquiry.
a) Legal basis
The processing of personal data in contact inquiries is based on Article 6(1)(b) of the GDPR. This legal basis allows the processing of personal data when such processing is necessary for the performance of a contract or for taking pre-contractual measures at the request of the data subject.
b) Data retention period
We will delete the data collected in connection with a contact inquiry as soon as storage is no longer necessary to process your request or we will limit processing if retention obligations under applicable law apply.
When you contact us by email or phone, we will store the data you provide (your email address, name and optionally your phone number) in order to resolve your inquiry.
a) Legal basis
The processing of personal data in contact inquiries is based on Article 6(1)(b) of the GDPR. This legal basis allows the processing of personal data when such processing is necessary for the performance of a contract or for taking pre-contractual measures at the request of the data subject.
b) Data retention period
We will delete the data collected in connection with a contact inquiry as soon as storage is no longer necessary to process your request or we will limit processing if retention obligations under applicable law apply.
3.3 Use of Cookies
Our online store uses cookies for analytical purposes to enhance the visitor experience and improve the quality of our online store and its content. Currently, our online store uses the following cookies for analytical purposes:
to analyze interactions with our products and their performance;
to correct errors and analyze interactions with our products and their performance;
To correct and identify errors that impair functionality;
to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity;
For research on technological development and demonstration;
To improve or enhance our products or website.
Please note that if cookies are not accepted, the functionality of our online store may be limited.
Our online store uses cookies for analytical purposes to enhance the visitor experience and improve the quality of our online store and its content. Currently, our online store uses the following cookies for analytical purposes:
to analyze interactions with our products and their performance;
to correct errors and analyze interactions with our products and their performance;
To correct and identify errors that impair functionality;
to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity;
For research on technological development and demonstration;
To improve or enhance our products or website.
Please note that if cookies are not accepted, the functionality of our online store may be limited.
3.4 Execution and Processing of Orders
When you place an order in our online store, we collect various personal data (name, address, contact information, payment information) that we require to fulfill and process the order.
a) Legal basis
The processing of personal data in connection with the execution and processing of orders is based on Article 6(1)(b) of the GDPR. This legal basis allows the processing of personal data when it is necessary for the performance of a contract with the data subject.
b) Data storage period
We delete the data collected in connection with the execution and processing of the order as soon as its storage is no longer necessary for the processing of the order, or we restrict the processing if there are legal retention obligations.
When you place an order in our online store, we collect various personal data (name, address, contact information, payment information) that we require to fulfill and process the order.
a) Legal basis
The processing of personal data in connection with the execution and processing of orders is based on Article 6(1)(b) of the GDPR. This legal basis allows the processing of personal data when it is necessary for the performance of a contract with the data subject.
b) Data storage period
We delete the data collected in connection with the execution and processing of the order as soon as its storage is no longer necessary for the processing of the order, or we restrict the processing if there are legal retention obligations.
4. Your Rights
You have the right to request free information about the personal data stored about you. In addition, you have the right to have incorrect data rectified, to request the restriction of processing of excessively processed data, and to request the deletion of unlawfully processed or excessively stored personal data (subject to statutory retention obligations and other grounds under Article 17(3) of the GDPR). Furthermore, you have the right to receive all the data you have provided to us in a commonly used and machine-readable format (right to data portability), provided that you have provided the data to us on the basis of consent or for the performance of a contract.
You also have the right to lodge a complaint with the data protection supervisory authority.
You have the right to request free information about the personal data stored about you. In addition, you have the right to have incorrect data rectified, to request the restriction of processing of excessively processed data, and to request the deletion of unlawfully processed or excessively stored personal data (subject to statutory retention obligations and other grounds under Article 17(3) of the GDPR). Furthermore, you have the right to receive all the data you have provided to us in a commonly used and machine-readable format (right to data portability), provided that you have provided the data to us on the basis of consent or for the performance of a contract.
You also have the right to lodge a complaint with the data protection supervisory authority.
5. Objection to the processing of your data, Article 21 GDPR
Where personal data is processed for the performance of tasks carried out in the public interest (Article 6(1)(e) of the GDPR) or for the purposes of the legitimate interests pursued by the data controller (Article 6(1)(f) of the GDPR), you have the right to object to the processing of your personal data at any time. The processing of personal data will then cease unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing is necessary for the establishment, exercise or defence of legal claims.
If you have the right to object to certain actions, we will inform you of this within the description of each action.
To exercise your rights, simply send an email to Sale-me@bluetti.com.
Where personal data is processed for the performance of tasks carried out in the public interest (Article 6(1)(e) of the GDPR) or for the purposes of the legitimate interests pursued by the data controller (Article 6(1)(f) of the GDPR), you have the right to object to the processing of your personal data at any time. The processing of personal data will then cease unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing is necessary for the establishment, exercise or defence of legal claims.
If you have the right to object to certain actions, we will inform you of this within the description of each action.
To exercise your rights, simply send an email to Sale-me@bluetti.com.
6. Cancellation of Consent
If you have given us consent to process your personal data, you may revoke it at any time in the future, without giving any reasons. To do this, simply send an email to the following email address. The revocation does not affect the lawfulness of processing based on consent before its withdrawal.
To exercise your rights, simply send an email to Sale-eu@bluettipower.com.
7. Data Recipients
As a general rule, we do not disclose personal data to third parties unless expressly stated in this Privacy Policy.
Personal data may be disclosed to the following categories of recipients:
Service Providers. We may share personal information with our vendors and service providers who provide services on our behalf. These third parties are permitted to use your personal information only as necessary to provide these services to us, such as fulfilling orders, processing payments, sending and improving communications, developing and improving our products, detecting, preventing, and addressing fraud or other prohibited activities, and other support for providing our products.
Display to Other Users. Content you post on www.bluettipower.eu may be displayed on me.bluettipower.com. Other users may be able to see certain information about you, such as your name if you submit a review. We are not responsible for the privacy practices of other users who will view and use the information you post.
As Required by Law and Similar Disclosures. We may access, preserve, and disclose your personal information, other account information, and content if we believe that doing so is required or appropriate to comply with law enforcement requests and legal process, such as a court order, government request, or subpoena. We may also access, preserve, and disclose your personal information, other account information, and content if we have a good faith belief that disclosure is necessary to protect your, our, or others’ rights, property, or safety, or to investigate fraud.
Merger, sale or other transfer of assets. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets or transfer of service to another provider, your information may be sold or transferred as part of such transaction as permitted by law and/or contract. The use of your personal information after any of the above events shall be subject to the terms of the Privacy Policy in effect at the time such personal information was collected.
If you have given us consent to process your personal data, you may revoke it at any time in the future, without giving any reasons. To do this, simply send an email to the following email address. The revocation does not affect the lawfulness of processing based on consent before its withdrawal.
To exercise your rights, simply send an email to Sale-eu@bluettipower.com.
7. Data Recipients
As a general rule, we do not disclose personal data to third parties unless expressly stated in this Privacy Policy.
Personal data may be disclosed to the following categories of recipients:
Service Providers. We may share personal information with our vendors and service providers who provide services on our behalf. These third parties are permitted to use your personal information only as necessary to provide these services to us, such as fulfilling orders, processing payments, sending and improving communications, developing and improving our products, detecting, preventing, and addressing fraud or other prohibited activities, and other support for providing our products.
Display to Other Users. Content you post on www.bluettipower.eu may be displayed on me.bluettipower.com. Other users may be able to see certain information about you, such as your name if you submit a review. We are not responsible for the privacy practices of other users who will view and use the information you post.
As Required by Law and Similar Disclosures. We may access, preserve, and disclose your personal information, other account information, and content if we believe that doing so is required or appropriate to comply with law enforcement requests and legal process, such as a court order, government request, or subpoena. We may also access, preserve, and disclose your personal information, other account information, and content if we have a good faith belief that disclosure is necessary to protect your, our, or others’ rights, property, or safety, or to investigate fraud.
Merger, sale or other transfer of assets. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets or transfer of service to another provider, your information may be sold or transferred as part of such transaction as permitted by law and/or contract. The use of your personal information after any of the above events shall be subject to the terms of the Privacy Policy in effect at the time such personal information was collected.
8. Failure to provide personal data
We do not make the conclusion of contracts with us conditional upon your prior provision of personal data to us. As a customer, you are generally not legally or contractually obliged to provide us with your personal data. However, some offers may be limited or unavailable if you do not provide the necessary data. If this is the case for any of the products we offer, you will be informed separately.
9. No automated decision making
No decision is taken automatically, including profiling, in accordance with Article 22(1) and (4) of the GDPR.
We do not make the conclusion of contracts with us conditional upon your prior provision of personal data to us. As a customer, you are generally not legally or contractually obliged to provide us with your personal data. However, some offers may be limited or unavailable if you do not provide the necessary data. If this is the case for any of the products we offer, you will be informed separately.
9. No automated decision making
No decision is taken automatically, including profiling, in accordance with Article 22(1) and (4) of the GDPR.
